Refund Policy
We do not accept returns or exchanges if u order incorrect size, colour or shipping details were incorrect.
In case the product is damaged or there is a manufacturing defect only then it can be returned. U need to provide at least 2 images and a video of the same.
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at secretsofkalyug22@gmail.com.
U need to provide at least 2 images and a video of the same.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at secretsofkalyug22@gmail.com.
Steps- 1) Email at secretsofkalyug22@gmail.com. including following details.
- Order number
- 2 photos , a video of unboxing , video showing product issue.
- We will take a look and inspect the issue.
- If you are eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- Deliver the product to our return address .
- Avail refund or store credit.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or if you receive the item in damaged condition, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted (if it fits within terms), make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method or any other specified mode within 20-25 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 25 business days have passed since we’ve approved your return, please contact us at secretsofkalyug22@gmail.com ,